Bugs & Feedback
Send Report or Feedback
Section titled “Send Report or Feedback”When reporting a bug, include as much detail as possible:
- The actions leading up to the issue.
- Any error messages that appear.
- The expected vs. actual outcomes.
- Screenshots or recordings, if possible.
- Screenshots of your browser’s console output (see below).
- Application log file (see below).
Your detailed reports will help identify and resolve issues more efficiently.
Application Log File
Section titled “Application Log File”The application log file can be found in the CueCollab web interface:
Administration > System Information > Download MAIN.LOG
Browser Console Logs
Section titled “Browser Console Logs”- In your Google Chrome window, click the three dots icon in the top right corner.
- In the dropdown menu, select More Tools.
- In the next dropdown menu, select Developer Tools.
- Open the Console tab at the top.
- Copy the console logs to your clipboard or take screenshots of the logs to share.
- In your Mozilla Firefox window, click the three horizontal lines icon in the top right corner.
- In the dropdown menu, select More Tools.
- In the next dropdown menu, select Browser Console.
- A popup window will appear with your logs.
- Copy the console logs to your clipboard or take screenshots of the logs to share.
- In your Microsoft Edge window, click the three dots icon in the top right corner.
- In the dropdown menu, select More Tools.
- In the next dropdown menu, select Developer Tools.
- Open the Console tab at the top.
- Copy the console logs to your clipboard or take screenshots of the logs to share.
- In the top menu of your Mac computer, select Safari.
- In the dropdown window, select Settings.
- In the pop-up window, select Advanced from the pop-up windows top menu.
- Select Show Develop menu in menubar to enable the checkbox.
- Close the pop-up window.
- In the top menu of your Mac computer, select Develop.
- In the dropdown menu, select Show Web Inspector.
- Open the Console tab at the top.
- Copy the console logs to your clipboard or take screenshots of the logs to share.
Application Directories
Section titled “Application Directories”Direct access to application data and log file directories is usually not necessary.
However, if you need to access these directories for troubleshooting purposes, you can find them here:
- Data:
~/Library/Application Support/CueCollab - Logs:
~/Library/Logs/CueCollab
- Data:
%USERPROFILE%\AppData\Roaming\CueCollab - Logs:
%USERPROFILE%\AppData\Roaming\CueCollab\logs